Return & Exchange Policy
Last Updated: [03/17/2025]
We aim to provide transparent guidelines for returns and exchanges. All requests must comply with the following terms:
1. Eligibility
Defective/Damaged Products: Returns/exchanges are accepted within 10 days of delivery only for items with verified defects, shipping damage, or significant discrepancies from the product description.
Customized Products: Personalized/custom-made items (e.g., engraved goods, made-to-order products) are final sale and cannot be returned unless defective.
2. Non-Eligible Returns
We DO NOT accept returns for:
Non-defective items or minor imperfections not affecting functionality
Change of mind, incorrect size/color selection, or accidental purchases
Customized products (as stated above)
Requests initiated after 10 days of delivery
3. Return Process
To request a return/exchange:
Email [sales@kf-motor.com] within 3 days of discovering the defect. Provide:
Order number
Clear photos/video evidence of the issue
If approved, you will receive an RMA number and return address.
Package the item securely with the RMA visible.
4. Refunds & Exchanges
Refunds: Issued via original payment method within 5-10 business days post-inspection.
Exchanges: Limited to identical in-stock items.
5. Custom Products
Defective custom products will be replaced (if feasible) or refunded. Non-defective custom orders are irrevocable.
Contact Us
Email: [sales@kf-motor.com]
Response Time: 24-48 hours during [business hours].